If something has gone wrong, we would rather hear it early.
We aim to provide a professional and responsive service. If you are unhappy with our work, communication or charges, please contact us so we can investigate.
Developer Recovery is a trading style of Abbelys Solicitors. Complaints are handled through the firm’s complaints procedure, at no charge to you.
You can speak to the person handling your matter or contact our complaints handler directly:
Please explain your concern, include any matter reference and tell us how you would like it resolved. Let us know if you need assistance making your complaint.
We will acknowledge your complaint, review the relevant records and provide a written response explaining our findings and any proposed action.
We aim to resolve complaints within eight weeks and will keep you informed if further investigation is needed.
If you are dissatisfied with our final response, or your complaint remains unresolved after eight weeks, you may be able to contact the Legal Ombudsman.
Eligibility rules apply. Individuals and certain businesses, including qualifying micro-enterprises, can use the service.
Normally, you must complain within one year of the problem occurring, or when you should reasonably have known about it, and within six months of our final written response.
For concerns about professional misconduct, you can contact the Solicitors Regulation Authority at https://www.sra.org.uk/consumers/problems/report-solicitor/.